What is a medical emergency?

A medical emergency is a serious and unexpected situation that involves illness or injury and needs immediate action. A few examples include:

• A heart attack.
• A car crash.
• A stroke.

If you or a loved one is having a medical emergency, here’s what you need to do:

Step 1: Call AZOZA 0861 746 548

Step 2: Give your Platinum Health membership number to the AZOZA Operator.

Step 3: Trained paramedics will assess the situation and send the most appropriate medical emergency transport to you.

Step 4: A push notification link will be sent to you (the member) via SMS and once activated, your geolocation will be recorded on the AZOZA system.

Step 5: You can view the geolocation of the ambulance on your mobile phone.

Step 6: AZOZA’s specialist team will be with you every step of the way!

Out of airtime?

If you’re out of airtime and need emergency assistance, send a “please call me” to *130*3272*127# and AZOZA will call you back!