Europ Assistance South Africa has rebranded and is now known as AZOZA.

AZOZA will continue to provide emergency medical assistance to you as a Platinum Health member.

AZOZA is available 24/7 with medical professionals to help you in case of a medical emergency.

The AZOZA contact number remains the same 0861 746 548.

Here’s what you need to do in case of an emergency

Step 1:
Call AZOZA 0861 746 548

Step 2:
Give your Platinum Health membership number to the AZOZA Operator.

Step 3:
Trained paramedics will assess the situation and send the most appropriate medical emergency transport to you.

Step 4:
A push notification link will be sent to you via SMS and once activated, your geolocation will be recorded on the AZOZA system.

Step 5:
You can view the geolocation of the ambulance on your mobile phone.

Step 6:
AZOZA’s specialist team will be with you every step of the way.

Out of airtime?

If you’re out of airtime and need emergency assistance, send a “please call me” to *130*3272*127# and AZOZA will call you back.