Q What is the function of the Client Liaison department?
A The central Client Liaison Department is based in Rustenburg and serves as a Walk-in Centre where members are assisted with enquires related to: 

• Membership and membership certificates 
• Benefits and contributions 
• Claims 
• Authorisations 
• Tax certificates 
• Any other service-related queries 

Members also have the option to be assisted by the Call Centre either via telephone or email, Monday to Friday, from 08:00 – 16:00

Telephone: 014 590 1700 or 080 000 6942 (toll free from any Telkom landline within the borders of South Africa) 

Email: phclientliaison@platinumhealth.co.za 

Members are also assisted by Client Liaison staff who visit participating employers to assist members on site. This sets Platinum Health apart from any other medical scheme in South Africa. Refer to page 65 for details of Client Liaison Officers.